Sign-in Query

Sign-in FAQs

Scroll down for the most frequently asked questions and answers.

Still stuck? Click the Contact Us button to fill in a query form and we'll get back to you as soon as possible. The Rexel Extra Team are available Monday to Friday, 09:00 - 17:30.

I can't sign-in

Here are some quick checks to help you:

Have you used the Sign in box rather than the online password reset box?
Email address: are you using the email address we used to contact you?
Have you checked your junk email? The first email we send you might end up there.

My password reset email hasn't arrived

Please check your junk folder. Sometimes the first email from us arrives in that folder. Go to your junk folder, select the email and mark it as 'safe' or 'never block sender'. Still having trouble? Please use the contact form or call us on 01509 410 736